Contact
A simple place to ask a product or support question.
Most questions about the toolkit — bug reports, feature requests, accessibility barriers, or general support — can go to the same address. Security vulnerability reports follow a separate, standardized route so they reach the right people faster.
General support#
For product or support questions, write to support@paperlane.app. Include the tool route (for example /tools/pdf-to-word), your browser and operating system, and a short description of what happened, including any error message shown.
Do not send the document itself unless you have a safe, specific reason to do so and have removed anything sensitive first — most issues can be reproduced with a small, non-sensitive sample file instead.
Privacy-sensitive reports#
If the issue involves personal or confidential data, describe the smallest reproducible example you can construct with placeholder content, rather than sharing the real file.
Security reports#
Security vulnerability reports overlap with this page but are handled through a dedicated channel described on the Security page and published at /.well-known/security.txt. Use that route for anything that looks like a genuine security issue rather than the general support address, so it gets triaged with the right priority.
What to expect#
This is a small team, so response times vary with severity and volume. A clear, reproducible report is the single biggest factor in getting a fast response.